Posted Apr 15

Tier 1 Technical Support (Entry Level)

Phoenix-Mesa-Chandler, AZ
Phoenix-Mesa-Chandler, AZ
Support

Bluespan

Job Description – Tier 1 Technical Support:

Do you understand networking? Bluespan is expanding massively with new Fiber and service areas. As such our growth has been skyrocketing. We need additional team members with the right aptitude. Are you technically inclined? Love to work with computers and networks? If so, let's chat and see if you are the right candidate to join our team and take your knowledge to the next level. We will train the right individual with the skill set necessary for success. Bluespan offers competitive pay, paid time off and significant room for advancement. Ultimately, you will be working first hand with our customer base and will help them satisfy any and all technical support issues they may be having with our service. On a weekly basis, you will spend approximately 50% of your time training on technical support issues with second tier support staff, with the remainder of your time working on direct customer support issues.

Essential Functions – Technical Support:

  • Work with customers to resolve their technical support issues
  • Work with 3rd party Information Technology specialists to implement or resolve customers online connectivity issues.
  • Manage the intake and triage of support requests.
  • Triage non-technical support related questions to appropriate departments (i.e. Sales, Account Management, etc.)
  • Communicate with the customers on the status of their support requests.
  • Build trust and manage our customers’ needs and requests in a professional and timely manner.

Qualifications – Technical Support:

  • Strong trouble shooting and critical thinking skills
  • Great people skills and ability to handle conflict well
  • Basic computer skills and desire to learn and expand your knowledge
  • Technology-focused background (preferred)
  • Previous experience in IT or customer service (preferred)

Compensation:

Starting at $18 to $25/ hour, depending on experience. Additional benefits include Health and Dental group insurance, Free Residential Internet Service (if you reside in the coverage area), PTO, and Holiday pay.

Job Type: Full-time

Experience:

  • Technical Support: 1 year (Preferred)
  • Customer Service: 1 year (Preferred)

Education:

  • High school or equivalent (Preferred)

Location:

  • Tucson, Arizona

Work authorization:

  • United States

Benefits:

  • Health insurance
  • Dental insurance
  • Paid time off

Pay Frequency:

  • Bi- Monthly

Schedule:

  • Variable Schedule
  • 40 hours per week
  • Hours of operation 8 AM – 9 PM
  • Monday – Sunday

Job Type: Full-time

Pay: $18.00 - $25.00 per hour

Benefits:

  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Health insurance
  • Paid time off
  • Professional development assistance
  • Retirement plan
  • Tuition reimbursement
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday
  • Weekends

COVID-19 considerations:
Bluespan follows all CDC guidelines.

Education:

  • High school or equivalent (Preferred)

Work Location:

  • One location

COVID-19 Precaution(s):

  • Remote interview process
  • Personal protective equipment provided or required
  • Temperature screenings
  • Social distancing guidelines in place
  • Sanitizing, disinfecting, or cleaning procedures in place

Apply Now

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