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  • Junior Developer Advocate

    GitHub

    US / Canada

    Git Product
    May 14

    Join our team to help the world of software development and open source collaboration be better, safer and welcoming to people of all backgrounds. GitHub is uniquely positioned to help developers grow and also help grow the next generation of people becoming developers.

    We are looking for a new Developer Advocate to join our well established and expanding global Developer Relations team to come and grow with us.

    What does Developer Relations at GitHub do?

    Whether the person is brand new to coding, a maker, a hobbyist, someone working on a personal project, someone contributing to open source, a team launching their first startup or someone working as part of a group in a large enterprise - they are a developer and we want to be there to support them and help them make awesome things. You can check out some of our recent work on keynotes, with the GitHub Stars, short-form video, meetups, live-streams, hackathons, social media, animated-gif goodness and more.

    • We're on the ground, serving developers in regions around the world from our position in the core of the product team at GitHub
    • Spark creativity and excitement around GitHub, and are always finding new ways to connect with developers
    • Help IT people see how new features can make them faster, collaborate better, be more efficient, and more creative
    • Connect products teams with the people they need to learn from to make GitHub work better for them - help the org learn
    • Keep open source communities up to speed with the latest changes they can take advantage of and help maintainers be even more awesome than they already are.
    • Success? That's based on happiness of developers, success of open source and enabling the creativity of our superfans and the community around GitHub.

    Now we're seeking a new team member who wants to get started in a career as a Developer Advocate to join our well established and growing global Developer Relations team.

    What would you do?

    • Learn: Everything about GitHub and what problems developers are trying to solve so you know how best to communicate with them and advocate for their needs with-in the wider product team. You are not alone in this, you will be joining an established team who are there to coach you, share ideas and work together
    • Teach: Develop and deliver interesting and informational content for the global audience of developers. That includes blog posts, interviews, tutorials, short and long form videos, competitions, hackathons, conference presentations and more.
    • Communicate: Serve as a contact point for developers and drive campaigns to promote our programs.
      Relationship management: Build a wide and diverse network amongst the developer community so they know someone they trust inside GitHub to advocate for their needs and you have a diverse network to seek out advice from and to connect to product teams when they are looking for people to give feedback on ideas and plans.
    • Recruit: Identify the GitHub power users, the most inspirational open source maintainers and the superfans who might have what it takes to be a GitHub Star.
    • Create Events: Organize and participate in online or virtual events, hackathons and manage Q&As.
    • Nurture: Communities in open source and communities of engineers across the world that are using GitHub for their collaboration.

    Qualifications:

    • Very strong communication and presentation skills - especially working in a remote team
    • Solid knowledge of coding & testing principles & technical architectures with real-world experience as a developer, SRE or engineer.
    • Experience with Git and GitHub.
    • Experience in optimizing the use of social media & video channels to present technical content.
    • Excellent presentation skills, in person and during live and pre-recorded video.
    • Experience presenting on technical topics to audiences with a range of backgrounds.
    • Fluent technical English speaking / writing but any additional spoken languages a bonus - especially Spanish, Portugese, Russian, Mandarin or Japanese.

    Who We Are:

    GitHub is the developer company. We make it easier for developers to be developers: to work together, to solve challenging problems, and to create the world’s most important technologies. We foster a collaborative community that can come together—as individuals and in teams—to create the future of software and make a difference in the world.

    Leadership Principles:

    Customer Obsessed - Trust by Default - Ship to Learn - Own the Outcome - Growth Mindset - Global Product, Global Team - Anything is Possible - Practice Kindness

    Why You Should Join:

    At GitHub, we constantly strive to create an environment that allows our employees (Hubbers) to do the best work of their lives. We've designed one of the coolest workspaces in San Francisco (HQ), where many Hubbers work, snack, and create daily. The rest of our Hubbers work remotely around the globe. Check out an updated list of where we can hire here: https://github.com/about/careers/remote

    We are also committed to keeping Hubbers healthy, motivated, focused and creative. We've designed our top-notch benefits program with these goals in mind. In a nutshell, we've built a place where we truly love working, we think you will too.

    GitHub is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate!

    Please note that benefits vary by country. If you have any questions, please don't hesitate to ask your Talent Partner.

    #LI-POST

    Who We Are:

    GitHub is the developer company. We make it easier for developers to be developers: to work together, to solve challenging problems, and to create the world’s most important technologies. We foster a collaborative community that can come together—as individuals and in teams—to create the future of software and make a difference in the world.

    Leadership Principles:

    Customer Obsessed - Trust by Default - Ship to Learn - Own the Outcome - Growth Mindset - Global Product, Global Team - Anything is Possible - Practice Kindness

    Why You Should Join:

    At GitHub, we constantly strive to create an environment that allows our employees (Hubbers) to do the best work of their lives. We've designed one of the coolest workspaces in San Francisco (HQ), where many Hubbers work, snack, and create daily. The rest of our Hubbers work remotely around the globe. Check out an updated list of where we can hire here: https://github.com/about/careers/remote

    We are also committed to keeping Hubbers healthy, motivated, focused and creative. We've designed our top-notch benefits program with these goals in mind. In a nutshell, we've built a place where we truly love working, we think you will too.

    GitHub is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate!

    Please note that benefits vary by country. If you have any questions, please don't hesitate to ask your Talent Partner.

  • Tier 1 Technical Support (Entry Level)

    Bluespan

    Phoenix-Mesa-Chandler, AZ

    Support
    Apr 15

    Job Description – Tier 1 Technical Support:

    Do you understand networking? Bluespan is expanding massively with new Fiber and service areas. As such our growth has been skyrocketing. We need additional team members with the right aptitude. Are you technically inclined? Love to work with computers and networks? If so, let's chat and see if you are the right candidate to join our team and take your knowledge to the next level. We will train the right individual with the skill set necessary for success. Bluespan offers competitive pay, paid time off and significant room for advancement. Ultimately, you will be working first hand with our customer base and will help them satisfy any and all technical support issues they may be having with our service. On a weekly basis, you will spend approximately 50% of your time training on technical support issues with second tier support staff, with the remainder of your time working on direct customer support issues.

    Essential Functions – Technical Support:

    • Work with customers to resolve their technical support issues
    • Work with 3rd party Information Technology specialists to implement or resolve customers online connectivity issues.
    • Manage the intake and triage of support requests.
    • Triage non-technical support related questions to appropriate departments (i.e. Sales, Account Management, etc.)
    • Communicate with the customers on the status of their support requests.
    • Build trust and manage our customers’ needs and requests in a professional and timely manner.

    Qualifications – Technical Support:

    • Strong trouble shooting and critical thinking skills
    • Great people skills and ability to handle conflict well
    • Basic computer skills and desire to learn and expand your knowledge
    • Technology-focused background (preferred)
    • Previous experience in IT or customer service (preferred)

    Compensation:

    Starting at $18 to $25/ hour, depending on experience. Additional benefits include Health and Dental group insurance, Free Residential Internet Service (if you reside in the coverage area), PTO, and Holiday pay.

    Job Type: Full-time

    Experience:

    • Technical Support: 1 year (Preferred)
    • Customer Service: 1 year (Preferred)

    Education:

    • High school or equivalent (Preferred)

    Location:

    • Tucson, Arizona

    Work authorization:

    • United States

    Benefits:

    • Health insurance
    • Dental insurance
    • Paid time off

    Pay Frequency:

    • Bi- Monthly

    Schedule:

    • Variable Schedule
    • 40 hours per week
    • Hours of operation 8 AM – 9 PM
    • Monday – Sunday

    Job Type: Full-time

    Pay: $18.00 - $25.00 per hour

    Benefits:

    • Dental insurance
    • Employee assistance program
    • Employee discount
    • Health insurance
    • Paid time off
    • Professional development assistance
    • Retirement plan
    • Tuition reimbursement
    • Vision insurance

    Schedule:

    • 8 hour shift
    • Monday to Friday
    • Weekends

    COVID-19 considerations:
    Bluespan follows all CDC guidelines.

    Education:

    • High school or equivalent (Preferred)

    Work Location:

    • One location

    COVID-19 Precaution(s):

    • Remote interview process
    • Personal protective equipment provided or required
    • Temperature screenings
    • Social distancing guidelines in place
    • Sanitizing, disinfecting, or cleaning procedures in place

  • Junior Customer Support Engineer

    Thomasnet

    New York-Newark-Jersey City, NY-NJ-PA

    Support IT
    Apr 15

    Our Junior Customer Support Engineer has a hands-on position, whose primary responsibility duties include being the first point of contact for external customers and sales contractor support requests as it relates to the following primary technologies:  email platforms, email clients, web-hosting platforms, DNS hosting, web-browsers, and other technologies related to the end-user operations of the previously mentioned items.  Additionally, this position would be asked to assist with internal corporate staff support when necessary!


    Note: this role can be operated remotely!


    What we look for in our employees: 


    Inclusive: We believe that different perspectives and experiences are an asset to innovation. A fresh set of eyes and an open mind are vital keys to driving better business decisions. We take extraordinary measures to ensure all people and ideas are welcomed onto the team.


    Curiosity: We ask “What If...?” and constantly push the boundaries of what’s possible. We pursue continuous improvement and encourage an unrivaled sense of vision and execution. We ask questions and continue to seek opportunities to learn, discover, and innovate. We don’t fear the unknown.


    "WeGetThingsDone" attitude: We’re focused on being the very best at what we do.We accomplish this by working collaboratively until the job is done. Our team can overcome challenges, find solutions, and deliver excellence. We don’t just meet expectations, we exceed them.


    Here's what you can expect in the day to days: 

    • Perform email DNS record migrations from existing platforms to new platforms.
    • Perform web-site DNS record migrations from existing platforms to new platforms.
    • Serve as the first point of contact (Tier 1 Support) for external customers engaged in projects with Thomas.
    • Serve as support contact for external sales contractors experiencing issues with email clients and the Google Workspace (G Suite) platform provided to them.
    • Resolve common network issues related to email server and web-hosting migrations.
    • Assist with website launches.
    • Manage own support tickets in the ticketing system.
    • Coordinate and/or escalate tickets with an external vendor in the ticketing system, as necessary.
    • Provide necessary reporting on support activities to management.
    • Suggest and create end-user as well as internal documentation and knowledge base articles on processes and procedures.
    • Maintain a positive working relationship with all corporate staff, as well as any external customers one may encounter.


    Here's what you bring to our team:

    • A minimum of 2 years of experience in supporting externally facing customers.
    • Exceptional customer relationship skills, positive attitude, excellent verbal and written communication skills including a strong attention to detail.
    • Between 2-5 years of experience in performing email system setup, and support.
    • Between 2-5 years of experience in performing email system migrations, web-hosting migrations, DNS record migrations.  
    • Strong knowledge of networking concepts and troubleshooting methods including: TCP/IP, DHCP, DNS. 
    • Strong knowledge and experience with email platforms such as: Google Workspace (G Suite), Microsoft Office 365, Microsoft Exchange, other email hosting services.
    • Strong knowledge of best practices for tasks such as mitigating and avoiding downtime during website launches. 
    • Experience with support ticketing systems.
    • Troubleshooting and resolving common end-user issues related to DNS record changes.
    • The ability to adapt quickly to changing environments.
    • While the company operates M-F 9-5 in the US eastern time zone, a successful candidate can be based in any of the US time zones.  
    • The ability to temporarily shift working hours, including nights and weekends, based on the needs of any particular project.


    Thomas is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Industrious believes that diversity is critical to our success in delivering great workplace experiences and is committed to creating an inclusive, mutually respectful environment which celebrates diversity of our people. We seek to hire on the basis of merit, competence, performance, and business needs.